Terms + Conditions

MEMBERSHIP AGREEMENT

This Membership Agreement (“Agreement” or “Membership Agreement”) is entered into between Challenge Fit LLC. (“Challenge Fit LLC”), and you (“Member” or “Members”). Challenge Fit LLC is a health + fitness studio offering group fitness, yoga classes, and infrared sauna sessions. This Agreement entitles members access to participate in these classes and to enjoy other amenities offered including but not limited to our infrared sauna and use of our focus space, unless noted otherwise.

Please review this Agreement thoroughly as it is a legal contract between Challenge Fit LLC and all members. By using the services offered at Challenge Fit LLC, members are agreeing to the terms of this Agreement.

PURCHASES AND PAYMENT

PAYMENT SUMMARY: Monthly memberships are paid in advance monthly, on the calendar date which the membership was initially purchased, for the following month. Monthly membership payments shall be made via automatic debited payment (credit card, debit card, or automatic checking account draft). Additional terms regarding the automatic debited payments are outlined below.

In the event of a declined credit card/debit card, the member’s account will be placed in a 3-day grace period. If payment is not received within the grace period, the membership plan will be immediately suspended, pending the member updating their payment information and their membership dues paid in full.

CLASS CANCELLATION AND BOOKING POLICIES

RESERVING CLASSES: Members are solely responsible for the booking and cancelling of their classes. Members must reserve class spots online through their member account.

CHECK-IN: Members are required check-in at the front desk before entering their scheduled class no later than 5-minutes after the start time. If a member does not enter their classroom by this time, it is considered a no-show and Challenge Fit LLC reserves the right to assign the spot to another person on the waitlist, as well as charge a no-show fee (detailed below).

CANCELLATIONS: Reservations may be cancelled without penalty by cancelling up to 2 hours prior to the class start time. This may be done online via a member’s account. If the class is cancelled within this time the member will not be charged the cancellation fee.

Cancellations via email, Facebook messenger, Instagram or other social media, voice message, text message are not valid and Challenge Fit LLC reserves the right to charge a cancellation fee.

LATE CANCELS/NO SHOWS: If you do not cancel within the 2-hour requisite window, a late-cancel fee of $5 will be charged to your account after one grace late-cancel has been used. If you do not cancel and do not show up to your scheduled class, a no-show fee of $12 will be charged to your account. An invoice with fees due will be sent to your email and must be paid in full by the specified date to avoid suspension of membership.

The no-show and late-cancel fees apply to ALL members equally regardless of special pricing or membership level.

If you book multiple classes, or waitlist multiple classes, you are solely responsible for cancelling your classes within the bounds of the cancellation policy outlined above. Challenge Fit LLC staff cannot be held responsible for accidental bookings by members, double bookings, or double waitlisted classes made by members. Late-cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings.

WAITLIST: In the event a scheduled class is booked to capacity, you may place yourself on the waitlist for the class. If you add yourself to a waitlist, YOU are solely responsible for managing your bookings and for cancelling your classes within the bounds of the cancellation policy. If a spot opens, you’ll have one hour to confirm your spot in class before it’s offered to the next member on the waitlist. Challenge Fit LLC staff cannot move class slots for members in classes that are completely full with waitlists.

PLAN PURCHASES; CREDIT CARDS ON FILE; AUTO DEBIT

PLAN PURCHASES: By purchasing a membership plan from Challenge Fit LLC, you agree to the Terms and Conditions in full (see below). Plans cannot be shared between members. Unlimited and auto-debit contract members are required to keep a current credit card on file.

Specially priced expiring plans may not be extended, transferred, refunded, shared, or frozen. Challenge Fit LLC staff will not adjust or extend special plans due to waitlisted classes or accidental bookings through the acts or omissions of members.

CREDIT CARD ON FILE: Members must elect to keep a credit card on file using their Challenge Fit LLC account online. By placing a card on file, the cardholder and account holder gives permission to the Challenge Fit LLC staff to charge the card for any auto-debit plans and/or cancellation fees accrued in accordance with the Challenge Fit LLC cancellation policy detailed above.

AUTO-DEBIT: By enrolling in an auto-debit contract, you authorize Challenge Fit LLC to, on a recurring basis, automatically charge the debit or credit card account you specified, for the monthly payments on your unlimited auto-debit plan associated with your account, on the billing due date. You understand and acknowledge that (1) Challenge Fit LLC will initiate transfers/charges pursuant to this authorization not to exceed the amount shown on your Membership Agreement and/or in connection with cancellation fees per the cancellation policy. Challenge Fit LLC may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided; (2) the Challenge Fit LLC booking system allows for booking through the available booking period regardless of the billing date of your contract; (3) if you are booked in a class past the subsequent billing date, and your debit/credit card fails to bill properly, that you will be removed from any classes past the subsequent billing date and notified via electronic mail; (4) if you are removed from class due to the circumstances as described, it may not be possible to place you back into the class for which you were originally booked and that you will not be given any priority in waitlisted classes; (5) it is your responsibility to keep a current card on file with accurate billing information. Challenge Fit LLC cannot be held responsible for errors in processing due to expired or inaccurate information.

AGREEMENT TO PARTICIPATE and ASSUMPTION OF RISK

By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes” and “Facilities”) of Challenge Fit LLC and its subsidiaries, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in exercise equipment in association with the Classes and Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the Challenge Fit LLC staff, you would be at physical risk participating in Challenge Fit LLC’s Classes, you understand and agree that you may be denied access to the Classes and Facilities until you furnish Challenge Fit LLC with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Challenge Fit LLC’s concerns and stating that Challenge Fit LLC's concerns are unfounded.

In consideration for being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless Challenge Fit LLC, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Challenge Fit LLC’s Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using Challenge Fit LLC's Classes and Facilities, and should not be participating in any Classes.

INFRARED SAUNA USE

Safety Precautions
Sauna use is at your own risk. Challenge Fit LLC declares that all sauna users must be 18yrs + to use the sauna. Do not use the sauna if you have a medical condition affected by heat (such as heart issues, high blood pressure, pregnancy) unless your doctor has cleared you. Please remove all metal jewelry items, the sauna reaches high temperatures which can cause the material to heat resulting in burns.

Challenge Fit LLC reserves the right to refuse admission to intoxicated persons. If you feel dizzy, faint, or unwell—leave the sauna immediately. Be mindful of hot surfaces, slippery floors, and sudden changes in temperature. The sauna is heated electrically and can be extremely hot. Do not touch the sauna panels located behind the wood guards. Use of the sauna is done so at your own risk. We ask that you contact your GP if at all in doubt about safely using the sauna.

If any of the below apply to you (please note, this is not a comprehensive list) we advise you to seek your GP’s advice:

If you're pregnant
If you've had a heart attack or stroke
If you're taking any medications
If you have cardiovascular conditions and/or problems
You have epilepsy
You have asthma or breathing conditions
High or low blood pressure
If you have arterial disease
If you have joint or muscle injury

Age Restrictions

Minimum age for sauna use is 18. Our Insurance Policy does not permit anyone under the age of 18.

Anyone under the age of 18 will not be permitted to use the sauna.

Sauna Etiquette
To keep the sauna safe, comfortable, and enjoyable for everyone, please follow these guidelines:

Session length: Sauna session are limited to maximum of 20 minutes. For beginners, we recommend starting with 5–10 minutes.
Hot Surfaces: For your safety, please don’t touch any part of the heaters.
Towel Use: Always use towels to sit and step on inside the sauna and wipe any dripped sweat.
Wet Floors: We require the use of sandals or footwear when traveling between spaces. Kindly remove footwear before entering the sauna.
What to Wear: Nudity is not permitted. We recommend wearing cotton shirts and shorts or swimwear.
Jewelry: Remove metal jewelry, watches and any eyewear before your sauna sessions to avoid burns/damage.
Essential Oil Use: Essential oils can be used in the sauna but please be careful not to spill.
Be respectful: Please clean up the sauna and shower spaces and leave them in the same condition as when you arrived. If something was broken, please let us know promptly.

Prior to use, the Sauna Waiver must be signed by the user.

REFERRAL PROGRAM + JOURNEY REWARDS PROGRAM

As a Journey Rewards member, you are subject to Challenge Fit LLC's Terms of Use and Challenge Fit LLC's Privacy Policy (both available on our website), as well as the following additional Terms & Conditions for Challenge Fit LLC.

Referral Program:

Qualified Referral. A Qualified Referral is defined as the purchase of a membership made through the member's referral link at https://www.getchallengefit.com/refer-friends by a person (a "Referred Customer") who arrives to our website by clicking the referral program link. Each Referred Customer can only be referred once.
Referred Customer. The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address). The Referred Customer must be a first time customer in order for the Referrer to earn a referral reward.
Referral Rewards. For you to earn referral rewards as a Referrer, the Referred Customer must complete a full paid month membership. Additionally, the Referred Customer must be a first time customer and not have purchased a membership of any kind from our website before in order for the Referrer to earn a referral reward for such purchase.
Reward Payments. Rewards are payable in Journey Reward points in the amount of 250 points after the Referred Customer has completed the first billing cycle of their membership.
Right to Close Accounts. Challenge Fit LLC reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Referral program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.
Right to Cancel Program or Change Terms. Challenge Fit LLC reserves the right to cancel the Referral Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.

Journey Rewards Program:

Journey Rewards Member. Any person that creates a membership account through Challenge Fit LLC's website: https://www.getchallengefit.com/ is automatically enrolled in the Journey Rewards Program.
Earning Journey Rewards Points: The way points are earned will always be displayed on the Journey Rewards webpage: https://www.getchallengefit.com/rewards. Rewards are subject to change at any time with or without notice to Journey Reward Members.
Point Expiration: In the event of an inactive account, points will automatically expire after 90 days of inactivity. If a membership is paused, members will be able to keep their rewards points for up to 90 days. After 90 days, if there is no reactivation of the membership, points will be reset to 0.
Point Adjustment: Challenge Fit LLC reserves the right to adjust points at any time for reasons such as, canceled or no-show classes, no-show attendance to an RSVP'd events, return of store purchases and any other reason that Challenge Fit LLC deems necessary.
Free Month Reward: During the event in which Journey Reward Points are redeemed in exchange for a Free Month, members must request the date in which they wish the Free Month to begin. Challenge Fit LLC reserves the right to deny the requested date in the event that 2 or more Free Months have already been redeemed within the same month by other members. In this case, the member making the request for an earned Free Month can either delay their requested date or choose to receive 50% off on the date requested and 50% off the month following the date requested.
Rewards Program Changes: Challenge Fit LLC reserves the right to make changes to the Journey Rewards Program at any time with or without notice to members. If changes are made, active members will be given up to 7 days to use previously awarded points to purchase rewards offered prior to the change.

STOREFRONT RETURN and REFUND POLICY

Refunds are handled on a case-by-case basis as we cannot guarantee a refund in every situation. To start a return or refund request, please contact us at getchallengefit@gmail.com. If your request is accepted, we'll provide instructions on how to proceed. Please note that we do not accept returns without prior approval.

Eligibility for Returns

Unopened Products: Returns are only accepted for unopened items. If you’ve changed your mind or ordered more than needed, we’re happy to offer a full refund for unopened products. For safety reasons, we cannot accept returns of opened products.
Refund Limitations: Refund requests for large quantities/orders of products will be evaluated carefully. We may ask for more detailed feedback and offer a partial refund or replacement in such cases. In addition, for frequent requests within a short period of time we will offer a one-time resolution and note that future requests may be denied or limited.

Exchanges

We do not accept exchanges on products where the product has been opened. If you have changed your mind and no longer want what you ordered, we will ask that you return the original, unopened package for a refund and purchase the item you wish to have instead.

CANCELLATION OF MEMBERSHIP AGREEMENT BY MEMBER

You may cancel this Membership Agreement at any time after the completion of the initial contract period as outlined in the description of your chosen plan or membership. When canceling a plan, the membership will remain active until the end of the billing period in which the payment was made (i.e. If the plan was paid on 1/2/2026 and a member cancels on 1/3/2026, the membership will remain active through 2/1/2026. If, at the time of receipt of your cancellation notice, you have outstanding payments owed to Challenge Fit LLC, these payments must be made in full in order for the Membership Agreement to be considered cancelled. In the event that you fail to pay outstanding amounts owed, your membership will be considered suspended, the Membership Agreement will not be cancelled, and Challenge Fit LLC reserves the right to pursue additional avenues or means to receive monies owed. This Membership Agreement may be cancelled prior to the completion of the initial contract period as outlined in the description of your chosen plan or membership upon receipt of written notice via electronic mail (email) or a letter mailed first-class in the event of (1) the death or disability of the member, and the member is unable to receive all of Challenge Fit LLC’s services which the member has contracted. The member, or the member’s estate, shall be relieved from obligation of making payment for services other than those received or obligated prior to the death or onset of the disability (subject to the signed doctor’s note regarding the nature of the disability); and (2) the member moves further than twenty five (25) miles from Challenge Fit LLC. The member shall provide proof of new residence.

No refunds or cancellations will be granted for reasons other than those listed above. Challenge Fit LLC reserves the right to modify or amend the services and facilities offered by Challenge Fit LLC under the terms of this agreement. Such modifications may include access to virtual services in the event of a temporary closure of the facilities.

MISCELLANEOUS

CONDUCT/DAMAGES: Challenge Fit LLC is committed to the health, safety, and welfare of each of its members and will not tolerate unreasonable, threatening, obscene, harassing, indecent or illegal behavior. Members who do not observe Challenge Fit LLC’s rules and regulations or who abuse equipment in any fashion will be asked to leave. Challenge Fit LLC has the right to judge behavior and respond accordingly. This right includes, but is not limited to termination of a membership without refund to any member engaging in unacceptable behavior. The member shall pay for any damages to Challenge Fit LLC’s property which results from the willful or negligent conduct of any member, member’s guest, or member’s dependent child. Not all rules and regulations are listed in this agreement. Challenge Fit LLC reserves the right to add, change or remove rules, conditions of membership, opening and closing hours, and all services and facilities offered by Challenge Fit LLC.

PHOTO/VIDEO RELEASE: You hereby grant Challenge Fit LLC, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at Challenge Fit LLC and to use and publish these photos or videos in print and/or electronically. You agree that Challenge Fit LLC may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising and web content.

You, the buyer, may choose to cancel this Agreement at any time prior to midnight of the third business day of the health studio after the date of this Agreement, excluding Sundays and holidays.

To cancel this Agreement, mail, email, or deliver a signed and dated notice that states that you, the buyer, are canceling this Agreement, or words of similar effect. The notice shall be sent via first-class mail, via email from an email address on file with the health studio, or delivered in person to Chad or Ashley Allen at 31 Glaciers Edge Square, Cross Plains, WI 53528 or to getchallengefit@gmail.com.

ADDITIONAL SPECIFIC TERMS AND CONDITIONS

MEMBERSHIP AUTOPAY POLICY

We offer monthly memberships for our studio classes which gives you unlimited access to our classes for the month.

Our memberships auto-renew every month on the calendar date of initial purchase. By purchasing one of our memberships you authorize Challenge Fit LLC to charge the credit card on file each month until you cancel this membership. Each monthly payment is non-refundable after the third day from the purchase date

By purchasing our memberships, you are entering a month-by-month contract term. You authorize Challenge Fit LLC to charge your credit card on file for the purchase of another monthly membership until plan is canceled.

At the end of your monthly contract term, this membership automatically renews for an additional 1-month period. No action is required on your part unless you wish to cancel your membership prior to the next payment date

If you reserve a class using your membership and you no-show or late-cancel (i.e. cancel within 2-hours of class start) for a class, you will be charged either a $5 late-cancel fee or a $12 no-show fee.

Cancellation of this membership during your initial first-month contract term is not permitted.

IF YOU WISH TO CANCEL YOUR “Monthly Membership” AFTER YOUR INITIAL 1-MONTH CONTRACT TERM, EMAIL getchallengefit@gmail.com OR in your member account AT LEAST 3 DAYS PRIOR TO YOUR NEXT SCHEDULED BILLING DATE.

CANCELLATION POLICY

We have an 2-hour cancellation policy. You may cancel any class reservation at least 2-hours prior to class start time with no penalty.

A class that is cancelled less than 2-hours prior to start time is considered a "Late-Cancel" and will be forfeited and assessed a $5 fee.

A class that is booked but not attended is considered a "No Show" and will be forfeited and assessed a $12 fee.

CAN I SWITCH CLASSES?

If it is before 2 hours of the class start time, you can switch classes by rescheduling the class you are enrolled in and to a new class time. Same day or last-minute class swaps are still subject to our 2-hour cancellation window.

HOW DO I CANCEL A CLASS?

Step 1: Log into your member account by clicking “sign-in” at the top of our website.

Step 2: Select "Classes" to view your upcoming class reservations. Select "Cancel" next to the reservation you wish to cancel. If you have trouble cancelling a reservation please contact us via email at getchallengefit@gmail.com.